1. Scope of Services
Dynamic provides professional services related to industrial equipment, including but not limited to product consultation, quotation support, order processing, logistics coordination, installation guidance, and after-sales technical support.
2. Pre-Sales Support
Our pre-sales services include product information, technical specifications, application guidance, and quotation preparation. All information provided is for reference purposes and may be subject to final confirmation.
3. Order Processing & Delivery
Once an order is confirmed, we will process production, packaging, and shipment according to the agreed terms. Delivery timelines are estimates and may vary due to production schedules, logistics conditions, or customs clearance requirements.
4. After-Sales Service
We provide after-sales support including operation guidance, troubleshooting, and maintenance assistance. Customers are required to provide relevant order information and product details when requesting service.
5. Service Limitations
Our services do not cover damages caused by improper operation, unauthorized modification, misuse, or external factors beyond our reasonable control. On-site services may be subject to additional terms and costs.
6. Communication
Service-related communication may be conducted via email, phone, or online messaging platforms. Customers are responsible for ensuring the accuracy of contact information provided.
7. Contact Information
Email: sales@dynamic-eq.com
Tel: +86 21 67107702
WhatsApp: +86 13391442963