1. Return Eligibility
Due to the nature of industrial equipment and customized products, returns are accepted only under specific conditions. Customers must contact us for approval before returning any product.
2. Acceptable Return Conditions
Returns may be considered under the following circumstances:
- Product arrives damaged due to manufacturing defects
- Incorrect product shipped that does not match the confirmed order
- Product malfunction under normal and proper usage upon arrival
3. Non-Returnable Items
The following items are generally non-returnable:
- Customized or special-order products
- Products damaged due to improper operation or unauthorized modification
- Normal wear and tear after use
- Products returned without prior authorization
4. Return Request Process
To request a return, customers must contact our support team and provide order details, product information, and clear photos or videos showing the issue. Approved returns must follow the instructions provided by our service team.
5. Refunds & Replacements
Upon inspection and approval, we may offer a replacement, repair, or refund, depending on the specific situation. Refund methods and timelines will be determined based on the original payment method and applicable agreements.
6. Return Shipping
Return shipping costs may be the responsibility of the customer unless otherwise agreed. Shipping and handling fees are generally non-refundable.
7. Contact Information
Email: sales@dynamic-eq.com
Tel: +86 21 67107702
WhatsApp: +86 13391442963